In the unlikely event that you are not happy with our staff or service please email your complaint, in detail, to: stevenage@homesandmortgages.co.uk
Alternatively please write to: The Managing Director, Homes & Mortgages, 86 High St, Stevenage, Hertfordshire, SG1 3DW
We will acknowledge your complaint as soon as possible (usually within 2 working days if you have emailed us.
You will receive a full reply to your complaint no later than 10 working days of our acknowledgement.
It may be that we have several communications to try and reach a conclusion however if you are not happy with the outcome of your complaint you may seek redress through the Property Ombudsman which we are a member of.
You can register your complaint online by visiting tpos.co.uk or write to them at Unit 159756, PO Box 7169, Poole, BH15 9EL. Please quote our Membership number which is D7761.
